GovMetric Customer Awards 2025

Recognising the team or service that has successfully leveraged GovMetric feedback data to drive measurable improvements in customer experience. This award focuses on how challenges identified through feedback, have led to action, and service improvement

Awarded to the team or service that has effectively used CaseTracker complaints data to identify and implement service improvement opportunities. This award highlights those who  have moved beyond resolving individual complaints to proactively analysing trends and  making meaningful, long-term improvements to public services.

Awarding the organisation that has successfully embedded the voice of the customer into their organisational culture, driving continuous improvement and service transformation. This can include Customer Feedback and Complaints Data.