This #LoveComplaints session focuses on the Local Government & Social Care Ombudsman’s Complaints Handling Code and what the April 2026 assessment change means in practice.
For more details click below.
🗓️ February 19th
In this follow-up #LoveComplaints session, we’ll reflect on the first month of the LGSCO Code being used in assessments. We’ll look at how teams are adapting in real time and more!
🗓️ April 30th
This #LoveComplaints session focuses on how AI can identify emerging themes, vulnerability, and service pressures earlier, helping organisations act sooner and learn faster.
🗓️ June 25th
This #LoveComplaints session explores how AI can support compliant complaints handling, providing clearer evidence, stronger audit trails, and better learning to demonstrate oversight, accountability, and continuous improvement.
🗓️ September 16th
