The reality of the LGSCO Code – one month in
In this follow-up #LoveComplaints session, we’ll reflect on the first month of the LGSCO Code being used in assessments and recent changes to the Housing Ombudsman code.
🗓️ April 30th
Handling AI generated complaints
AI is changing how complaints are submitted - often faster, more frequent, and harder to manage.
Learn how to identify, triage, and respond effectively while maintaining compliance and control.
🗓️ May 11th
Can We Trust AI With Complaints?
This #LoveComplaints session explores the real-world impact on complaints officers, the risks organisations need to understand, and why human judgement matters more than ever.
🗓️ June 25th
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#LoveComplaints - Webinar
This upcoming #LoveComplaints webinar will bring together practitioners and sector voices to explore key issues in complaint handling. Main theme to be confirmed shortly.
🗓️ September 16th