--- title: GovMetric Open Sessions --- [Skip to content](https://landing.govmetric.com/govmetric-open-sessions#main-content) ![GovMetric](https://landing.govmetric.com/hubfs/govmetric-logo.svg)Homepage [Contact us](https://www.govmetric.com/contact) [Contact us](https://www.govmetric.com/contact) # GovMetric Open Sessions These webinars bring together lessons from our customer community and beyond, offering practical insights and fresh thinking on complaints handling and citizen experience. 👇 ![112-1-1](https://landing.govmetric.com/hs-fs/hubfs/112-1-1.png?width=600&height=184&name=112-1-1.png) ### The reality of the LGSCO Code – one month in In this follow-up #LoveComplaints session, we’ll reflect on the first month of the LGSCO Code being used in assessments and recent changes to the Housing Ombudsman code. 🗓️ April 30th [View Recording](https://landing.govmetric.com/hubfs/LGSCO%20%26%20HO%20Complaint%20Handling%20Codes%20%E2%80%93%20Whats%20Next-20260430_090052UTC-Meeting%20Recording.mp4?utm_medium=email&_hsenc=p2ANqtz-83trMxj9DBQdoGxGMa_awnpLA4vNQaatUC8djvyBrjia6N6fWwP7Y7YVnKKrsu7toFykfiFq2HYkm0KljuqvIN53TxML26XaKU3m2B9FVWJGiU_58&_hsmi=2&utm_content=2&utm_source=hs_email&hsLang=en) ![113-1-1](https://landing.govmetric.com/hs-fs/hubfs/113-1-1.png?width=600&height=174&name=113-1-1.png) ### Handling AI generated complaints  AI is changing how complaints are submitted - often faster, more frequent, and harder to manage. Learn how to identify, triage, and respond effectively while maintaining compliance and control.  🗓️ May 11th [View Recording](https://landing.govmetric.com/hubfs/Handling%20AI%20generated%20complaints-20260511_123056UTC-Meeting%20Recording.mp4?hsLang=en) ![114-1-1](https://landing.govmetric.com/hs-fs/hubfs/114-1-1.png?width=600&height=181&name=114-1-1.png) ### Can We Trust AI With Complaints? This #LoveComplaints session explores the real-world impact on complaints officers, the risks organisations need to understand, and why human judgement matters more than ever. 🗓️ June 25th [View Recording](https://landing.govmetric.com/hubfs/Can%20We%20Trust%20AI%20With%20Complaints-20260625_101519UTC-Meeting%20Recording.mp4?hsLang=en) ![Random Square Images (42)-1-1](https://landing.govmetric.com/hs-fs/hubfs/Random%20Square%20Images%20(42)-1-1.png?width=600&height=190&name=Random%20Square%20Images%20(42)-1-1.png) ### Can we use AI for this? This #LoveComplaints webinar explores when you can - and can't - use Automated Decision Making to handle complaints and other service requests. 🗓️ September 16th [View Recording](https://landing.govmetric.com/hubfs/GovMetric_ADM_webinar_sept26.mp4?hsLang=en) [![govmetric-logo-reversed (2)](https://landing.govmetric.com/hubfs/govmetric-logo-reversed%20(2).svg "govmetric-logo-reversed (2)")](http://www.govmetric.com) ## Let's continue the conversation 👇