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GovMetric Open Sessions

These webinars bring together lessons from our customer community and beyond, offering practical insights and fresh thinking on complaints handling and citizen experience. 👇

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The reality of the LGSCO Code – one month in

In this follow-up #LoveComplaints session, we’ll reflect on the first month of the LGSCO Code being used in assessments and recent changes to the Housing Ombudsman code.

🗓️ April 30th

Register
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Handling AI generated complaints

 AI is changing how complaints are submitted - often faster, more frequent, and harder to manage.
Learn how to identify, triage, and respond effectively while maintaining compliance and control. 

🗓️ May 11th

Register
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#LoveComplaints: Spotting issues earlier

This #LoveComplaints session focuses on how AI can identify emerging themes, vulnerability, and service pressures earlier, helping organisations act sooner and learn faster.

🗓️ June 25th

Registration opens soon
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#LoveComplaints: Evidence, assurance, and learning

This #LoveComplaints session explores how AI can support compliant complaints handling, providing clearer evidence, stronger audit trails, and better learning to demonstrate oversight, accountability, and continuous improvement.

🗓️ September 16th

Registration opens soon