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LGR Camp 2026

Great seeing you in London! It was a real privilege to share what we’ve been working on.

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LGSCO & HO Complaint Handling Codes – What's Next?

In this follow-up #LoveComplaints session, we’ll reflect on the first month of the LGSCO Code being used in assessments and recent changes to the Housing Ombudsman codes.

We’ll look at:

- Where volumes, escalation and scrutiny are increasing
- How teams are adapting in real time
- Automation & improving your complaints insights and response processes

🗓️ April 30th

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Octavia

An AI-driven Complaints Agent designed to automate the handling of routine complaints, freeing up staff time, improving resolution times and strengthening compliance

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