Public Sector Complaints London (2025)

Transform the Way You Handle Complaints

🚀 Octavia Pilot Programme – Launching Summer 2025 🚀

Public sector complaint handling is complex, costly, and frustrating—for both staff and citizens. We announced Octavia at the Westminster Insights Public Sector Complaints Conference to change that.

Download Event Slides

Transforming Complaints Management

Watch John McMahon, GovMetric MD, walk through our presentation on reactive and proactive complaint management and introduce Project Octavia and it's capabilities.

Octavia builds upon our experience in Complaint Management with CaseTracker

CaseTracker is your key to faster, smarter complaint resolution.

Simplify complaint handling, ensure every issue is tracked, resolved, and used to improve future services.

Quick Resolutions

Prioritise and respond faster with an intuitive interface that guides your team efficiently.

Compliance Made Easy

Stay on top of regulations with built-in reporting for audits and ombudsman reviews.

Strategic Insights

Access detailed reports to help identify patterns, root causes, and areas for improvement.

Complaint Costs

Streamline workflows, cut manual tasks, and optimise resources to save time and money.

Learn more

Key Takeaways from the Public Sector Complaints Conference 2025

Our reflections on the key themes, expert insights, and practical strategies for improving complaints handling across public services.