---
title: Public Sector Complaints London (2025)
---

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## Transform the Way You Handle Complaints

**🚀 Octavia Pilot Programme – Launching Summer 2025 🚀**

**Public sector complaint handling is complex, costly, and frustrating—for both staff and citizens. We announced Octavia at the Westminster Insights Public Sector Complaints Conference to change that.**

 

[Download Event Slides](https://landing.govmetric.com/hubfs/Transforming%20Complaint%20Management%202025.pdf?hsLang=en)

## Transforming Complaints Management

 Watch John McMahon, GovMetric MD, walk through our presentation on reactive and proactive complaint management and introduce Project Octavia and it's capabilities.

## Octavia builds upon our experience in Complaint Management with CaseTracker

![CT Logo HQ](https://landing.govmetric.com/hs-fs/hubfs/CT%20Logo%20HQ.png?width=200&height=100&name=CT%20Logo%20HQ.png "CT Logo HQ")

## CaseTracker is your key to faster, smarter complaint resolution.

Simplify complaint handling, ensure every issue is tracked, resolved, and used to improve future services.

![68-1](https://landing.govmetric.com/hs-fs/hubfs/68-1.png?width=150&height=150&name=68-1.png)

### Quick Resolutions

Prioritise and respond faster with an intuitive interface that guides your team efficiently.

![Random Square Images (15)-1](https://landing.govmetric.com/hs-fs/hubfs/Random%20Square%20Images%20(15)-1.png?width=150&height=150&name=Random%20Square%20Images%20(15)-1.png)

### Compliance Made Easy

Stay on top of regulations with built-in reporting for audits and ombudsman reviews.

![Random Square Images (21)-1](https://landing.govmetric.com/hs-fs/hubfs/Random%20Square%20Images%20(21)-1.png?width=150&height=150&name=Random%20Square%20Images%20(21)-1.png)

### Strategic Insights

Access detailed reports to help identify patterns, root causes, and areas for improvement.

![66-3-1](https://landing.govmetric.com/hs-fs/hubfs/66-3-1.png?width=220&height=150&name=66-3-1.png)

### Complaint Costs

Streamline workflows, cut manual tasks, and optimise resources to save time and money.

[Learn more](https://www.govmetric.com/casetracker)

![1739442687232](https://landing.govmetric.com/hs-fs/hubfs/1739442687232.jpg?width=2048&height=1153&name=1739442687232.jpg)

## Key Takeaways from the Public Sector Complaints Conference 2025

Our reflections on the key themes, expert insights, and practical strategies for improving complaints handling across public services.

[Read more](https://www.govmetric.com/post/reflections-on-the-westminster-insight-public-sector-complaints-conference)

[![govmetric-logo-reversed (2)](https://landing.govmetric.com/hubfs/govmetric-logo-reversed%20(2).svg "govmetric-logo-reversed (2)")](http://www.govmetric.com)

## Let's continue the conversation 👇

<https://www.linkedin.com/company/govmetric/>

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