--- title: Why do we love complaints --- [Skip to content](https://landing.govmetric.com/why-do-we-love-complaints#main-content) ![GovMetric](https://landing.govmetric.com/hubfs/govmetric-logo.svg)Homepage [Contact us](https://www.govmetric.com/contact) [Contact us](https://www.govmetric.com/contact) # **We ❤️ helping you handle complaints** **Complaints are not problems - they’re opportunities to get better, faster!** ![Random Square Images (35)](https://landing.govmetric.com/hs-fs/hubfs/Random%20Square%20Images%20(35).png?width=1200&height=1200&name=Random%20Square%20Images%20(35).png) ### #LoveComplaints - Event Meet GovMetric at Westminster Insight’s Public Sector Complaints Conference on 20 October. We’ll be speaking about how AI can help complaints teams handle cases more effectively.  🗓️ Oct 20th [Learn more](https://www.westminsterinsight.com/conferences-and-events/complaints-handling-in-the-public-sector-conference/) # How can we help? ### Octavia An AI-driven Complaints Agent designed to automate the handling of routine complaints, freeing up staff time, improving resolution times and strengthening compliance [Explore more](https://www.govmetric.com/govmetric-octavia) ## Get involved Would you like to... ![Random Square Images (15)-1](https://landing.govmetric.com/hs-fs/hubfs/Random%20Square%20Images%20(15)-1.png?width=150&height=150&name=Random%20Square%20Images%20(15)-1.png) Find out more about **new AI capabilities in complaint management**? ![Random Square Images (21)-1](https://landing.govmetric.com/hs-fs/hubfs/Random%20Square%20Images%20(21)-1.png?width=150&height=150&name=Random%20Square%20Images%20(21)-1.png) Share ideas or feedback on where we go next? ![68-1](https://landing.govmetric.com/hs-fs/hubfs/68-1.png?width=150&height=150&name=68-1.png) Ask us a question? **Let us know below 👇** ![Screenshot 2025-07-02 132616](https://landing.govmetric.com/hs-fs/hubfs/Screenshot%202025-07-02%20132616.png?width=619&height=350&name=Screenshot%202025-07-02%20132616.png) ## Complaint Data Between 2022 and 2024, complaints to the Local Government and Social Care Ombudsman (LGSCO) rose significantly across many local authorities. With a national average of 0.135 complaints per 1,000 people, the trend highlights growing pressure on frontline services and the importance of early resolution and data-led service improvement. How is your organisation doing? 👇 [Download data](https://landing.govmetric.com/hubfs/Complaints%20Data%20(GovMetric).pdf?hsLang=en) [![govmetric-logo-reversed (2)](https://landing.govmetric.com/hubfs/govmetric-logo-reversed%20(2).svg "govmetric-logo-reversed (2)")](http://www.govmetric.com) ## Let's continue the conversation 👇