Octavia
An AI-driven Complaints Agent designed to automate the handling of routine complaints, freeing up staff time, improving resolution times and strengthening compliance
Latest Complaint Data
Between 2022 and 2024, complaints to the Local Government and Social Care Ombudsman (LGSCO) rose significantly across many local authorities. With a national average of 0.135 complaints per 1,000 people, the trend highlights growing pressure on frontline services and the importance of early resolution and data-led service improvement.
How is your organisation doing? 👇
-1.png?width=150&height=150&name=Random%20Square%20Images%20(15)-1.png)
Find out more about Octavia?
-1.png?width=150&height=150&name=Random%20Square%20Images%20(21)-1.png)
Share ideas or feedback on where we go next?
Ask us a question?