.png?width=1200&height=1200&name=Random%20Square%20Images%20(35).png)
In this follow-up #LoveComplaints session, we’ll reflect on the first month of the LGSCO Code being used in assessments and recent changes to the Housing Ombudsman codes.
We’ll look at:
- Where volumes, escalation and scrutiny are increasing
- How teams are adapting in real time
- Automation & improving your complaints insights and response processes
🗓️ April 30th
-1.png?width=150&height=150&name=Random%20Square%20Images%20(15)-1.png)
Find out more about new AI capabilities in complaint management?
-1.png?width=150&height=150&name=Random%20Square%20Images%20(21)-1.png)
Share ideas or feedback on where we go next?
Ask us a question?
Between 2022 and 2024, complaints to the Local Government and Social Care Ombudsman (LGSCO) rose significantly across many local authorities. With a national average of 0.135 complaints per 1,000 people, the trend highlights growing pressure on frontline services and the importance of early resolution and data-led service improvement.
How is your organisation doing? 👇
