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Complaints are not problems - they’re opportunities to get better, faster!

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#LoveComplaints: What We’re Learning with AI

Join our upcoming webinar

This session is a chance to explore how organisations are rethinking complaints handling, sharing practical ideas and fresh perspectives.

📅 Wednesday 29th Oct 2025
🕞 11am-12pm

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Octavia

An AI-driven Complaints Agent designed to automate the handling of routine complaints, freeing up staff time, improving resolution times and strengthening compliance

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Find out more about new AI capabilities in complaint management?

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Latest Complaint Data

Between 2022 and 2024, complaints to the Local Government and Social Care Ombudsman (LGSCO) rose significantly across many local authorities. With a national average of 0.135 complaints per 1,000 people, the trend highlights growing pressure on frontline services and the importance of early resolution and data-led service improvement.

How is your organisation doing? 👇

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