--- title: SLACS 2025 --- [Skip to content](https://landing.govmetric.com/slacs-2025#main-content) ![GovMetric](https://landing.govmetric.com/hubfs/govmetric-logo.svg)Homepage [Contact us](https://www.govmetric.com/contact) [Contact us](https://www.govmetric.com/contact) # **AI; in Human Terms** **Great seeing you at the Scottish Local Authorities Customer Service Managers' Group meet-up. ** **It was a real privilege to share what we’ve been working on.** [Download Event Slides](https://landing.govmetric.com/hubfs/SLACS%202025.pptx?hsLang=en) [Our Event Reflections](https://www.govmetric.com/post/slacs-2025) ### CX Insights Helping councils to turn citizen feedback into actionable insight at scale using AI ### Octavia An AI-driven Complaints Agent designed to automate the handling of routine complaints, freeing up staff time, improving resolution times and strengthening compliance --- ![2](https://landing.govmetric.com/hs-fs/hubfs/2.png?width=500&height=300&name=2.png) ### GovMetric x Engage Process We are excited to launch our new partnership with **Engage Process** - giving councils a joined-up way to connect citizen feedback with smarter service design and continuous improvement. [Explore more](https://landing.govmetric.com/hubfs/Co%20branded%20one%20pager%20govmetric%20v6.pdf?hsLang=en) ![1-1](https://landing.govmetric.com/hs-fs/hubfs/1-1.png?width=500&height=300&name=1-1.png) ### GovMetric x Redbridge Special thanks to Abbi Cole from Redbridge who shared how they used GovMetric to identify customer pain points, and acted on feedback to help reduce failure demand and save the Council money. [Download Slides](https://landing.govmetric.com/hubfs/SLACS%20presentation%20v1.pptx?hsLang=en) ## Get involved Would you like to... ![66-4-1-1](https://landing.govmetric.com/hs-fs/hubfs/66-4-1-1.png?width=150&height=150&name=66-4-1-1.png) Get a closer look at **GovMetric CX and CX Insights?** ![Random Square Images (15)-1](https://landing.govmetric.com/hs-fs/hubfs/Random%20Square%20Images%20(15)-1.png?width=150&height=150&name=Random%20Square%20Images%20(15)-1.png) Find out more about **Octavia**? ![Random Square Images (21)-1](https://landing.govmetric.com/hs-fs/hubfs/Random%20Square%20Images%20(21)-1.png?width=150&height=150&name=Random%20Square%20Images%20(21)-1.png) Share ideas or feedback on where we go next? ![68-1](https://landing.govmetric.com/hs-fs/hubfs/68-1.png?width=150&height=150&name=68-1.png) Ask us a question? **Let us know below 👇** [![govmetric-logo-reversed (2)](https://landing.govmetric.com/hubfs/govmetric-logo-reversed%20(2).svg "govmetric-logo-reversed (2)")](http://www.govmetric.com) ## Let's continue the conversation 👇