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AI; in Human Terms

Great seeing you at the Scottish Local Authorities Customer Service Managers' Group meet-up. 

It was a real privilege to share what we’ve been working on.

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CX Insights

Helping councils to turn citizen feedback into actionable insight at scale using AI

Octavia

An AI-driven Complaints Agent designed to automate the handling of routine complaints, freeing up staff time, improving resolution times and strengthening compliance

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GovMetric x Engage Process

We are excited to launch our new partnership with Engage Process - giving councils a joined-up way to connect citizen feedback with smarter service design and continuous improvement.

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GovMetric x Redbridge

Special thanks to Abbi Cole from Redbridge who shared how they used GovMetric to identify customer pain points, and acted on feedback to help reduce failure demand and save the Council money.

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Get a closer look at GovMetric CX and CX Insights?

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Find out more about Octavia?

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Share ideas or feedback on where we go next?

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